Backline TPM+
For TPM Providers
A White-Labeled Engineering Desk Behind Your TPM Brand
We act as your behind-the-scenes engineering desk. Our team handles escalations, complex cases, and specialized technologies across multiple vendors, all delivered as a seamless extension of your TPM offering.
White-Labeled Delivery
We work under your name, follow your processes, and communicate in your tone.
Every interaction feels like it came directly from your team.
Escalation Expertise
We take ownership of complex or stuck tickets and provide structured
troubleshooting, clear communication, and consistent progress.
Multi-OEM & Multi-Technology
Support across Cisco, Dell, HPE, Aruba, Palo Alto, Fortinet, VMware, and many
others. We cover multiple technologies and specialties.
On-Demand or Dedicated
Use Backline TPM+ for ad-hoc escalations, flexible block-hour support, or a
dedicated engineering desk aligned to your SLAs.
Why Backline TPM+ Exists
The Gap Between Hardware Coverage and Deep Engineering
Many TPM offerings are built around strong logistics, reliable parts coverage, and frontline support. Backline TPM+ adds a quiet layer of specialized engineering so you can confidently support complex multi-technology environments without expanding your internal team.
When It Is More Than a Simple Swap
Some situations require deeper validation beyond sending a part or replacing a device. We help confirm symptoms,
validate fixes, and ensure stability across the environment.
When Environments Span Many Vendors
Customer networks often include multiple OEMs and technologies. Backline TPM+ supports those intersections so
your team can speak to the whole environment—not just one platform.
When You Need Extra Capacity or Specialties
Whether it’s a surge in volume, a sensitive customer, or a niche technology, we provide flexible engineering
capacity without expanding headcount.
Switchovr Backline TPM+
A White-Labeled Engineering Partner for TPM Providers
Backline TPM+ gives you a behind-the-scenes engineering desk that quietly supports escalations, specialty requests, and multi-OEM environments as if it were part of your own team.